DELIVERY AND COLLECTION

DELIVERY

• Our delivery service is available for the purchase of macarons and confectionery using Royal mail delivery service, for U.K addresses only. 
• Any celebration cakes, pastries and other perishable products are not suitable for delivery using royal mail, and therefore must only be collected directly from our shop. At the exception of a delivery to a Newquay address by one of our drivers, please contact us by submitting a form to see availability.
• We will aim to deliver the goods within the shortest possible time. For faster delivery, please contact the shop directly to see your options. 
• If the delivery or the collection is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you as soon as possible to arrange an alternative time. 
• Deliveries are sent by post Tuesday to Friday. Orders must be placed by 12pm on weekdays. £4.95 per delivery address.
• Delivery will be made to the address specified by you when you register on the website or checkout as a guest (the shipping address).
• Delivery of celebration cake, viennoiserie, macarons or confectionery to a Newquay address, please contact us by submitting a form to see availability, for free delivery.
• To send your deliveries to multiple addresses, you will need to place a different order, or contact us directly. 

Email: choukette.newquay@gmail.com

COLLECTION

Save time and effort with our Click & Collect service, which allows you to order your celebrations cakes, pastries and gifts online and collect them from our store. 

Collection Order Cut-off Times

• Order cut off time for next day collection will be clearly shown during the checkout process.

Orders and payments not completed by the cut off time for next day delivery/collection will be delivered the following day.

• We require (24) twenty four hours’ notice for any Celebration cakes/pastries orders. Any orders placed on

Monday, bank holiday or when the shop is closed will not be accepted. Orders must be placed Tuesday to Saturday by 12pm on the day for a next day collection. For Tuesday’s collection, order must be placed by 12pm on Sunday. If you order after the cut off time for orders, your order will be ready 48 hours later during the shop opening times. 

Examples: 

• Order by 12pm Tuesday and collect it next day, Wednesday from 12pm.
• Order by 4pm Tuesday and collect it 48 hours later, Thursday from 11am.
• Order by 12pm Sunday and collect it 48 hours later, Tuesday between 12pm and 3pm

Collection point and opening hours

• Choukette, 52 bank street, TR7 1AX, Newquay, Cornwall
• Tuesday to Saturday 11am to 4pm, 

Sunday 11am to 2pm.

• If you need an early collection time, please, contact us before placing your order or leave a comment at the checkout, but subject to Choukette approval. 

What you need when you come to collect your order

• Please bring with you a copy of your order confirmation.
• Please note, orders that contain fresh items must be collected on the specified collection date in order to ensure items are in peak condition. We are unable to refund fresh items that are out of date as a result of late collection. (Fresh items include celebration cakes, viennoiserie and macarons)
• If you have any queries about your order or the collection, please call us on +44 (0)1637 871939 or email choukette.newquay@gmail.com. Our customer advisors will be happy to help you.